- If your audio isn’t working, first check to confirm that your mic is un-muted on your phone.
- If your mic is unmuted and you still can't be heard, check that you've given Zoom permission to use your phone's microphone. Click here for instructions for Apple, and click here for instructions for Android.
- If you are still unable to speak or hear the group, call our support team at 855-659-7734. Then select option 2, then option 3 to connect with our IT support team.