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Troubleshooting

Troubleshooting

Tech and video appointment help

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9 articles in this collection
Written by Kali Lux and Courtney Todd
Troubleshooting video issues with appointments

Check internet connection speed

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Written by Courtney Todd
Updated over a week ago

Check permissions for microphone, camera, speakers

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Written by Courtney Todd
Updated over a week ago

Check basic troubleshooting steps

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Written by Courtney Todd
Updated over a week ago

Check for old or incompatible devices

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Written by Courtney Todd
Updated over a week ago

Issue: Tried to connect, video room closed right away

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Written by Courtney Todd
Updated over a week ago

Issue: Quick video won’t connect

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Written by Courtney Todd
Updated over a week ago
Non-Video Issues and Resolutions

Biometrics interfering with app

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Written by Courtney Todd
Updated over a week ago

Why am I “locked out” of my account?

Unable to login to your account? Update your payment information to get access to the program.
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Written by Kali Lux
Updated over a week ago

How can I update the way I receive notifications about my Workit Health account?

Change your notification preferences from text, email, or app notifications on your phone, or choose no notifications.
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Written by Kali Lux
Updated over a week ago
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