Troubleshooting

Tech and video appointment help

9 articles in this collection
Written by Kali Lux and Courtney Todd

Troubleshooting video issues with appointments

Check internet connection speed

Written by Courtney Todd
Updated over a week ago

Check permissions for microphone, camera, speakers

Written by Courtney Todd
Updated over a week ago

Check basic troubleshooting steps

Written by Courtney Todd
Updated over a week ago

Check for old or incompatible devices

Written by Courtney Todd
Updated over a week ago

Issue: Tried to connect, video room closed right away

Written by Courtney Todd
Updated over a week ago

Issue: Quick video won’t connect

Written by Courtney Todd
Updated over a week ago

Non-Video Issues and Resolutions

Biometrics interfering with app

Written by Courtney Todd
Updated over a week ago

Why am I “locked out” of my account?

Unable to login to your account? Update your payment information to get access to the program.

Written by Kali Lux
Updated over a week ago

How can I update the way I receive notifications about my Workit Health account?

Change your notification preferences from text, email, or app notifications on your phone, or choose no notifications.

Written by Kali Lux
Updated over a week ago