Troubleshooting

Tech and video appointment help

9 articles in this collection
Written by Kali Lux and Courtney Todd

Troubleshooting video issues with appointments

Check internet connection speed

Written by Courtney Todd
Updated this week

Check permissions for microphone, camera, speakers

Written by Courtney Todd
Updated over a week ago

Check basic troubleshooting steps

Written by Courtney Todd
Updated over a week ago

Check for old or incompatible devices

Written by Courtney Todd
Updated over a week ago

Issue: Tried to connect, video room closed right away

Written by Courtney Todd
Updated over a week ago

Issue: Quick video won’t connect

Written by Courtney Todd
Updated over a week ago

Non-Video Issues and Resolutions

Biometrics interfering with app

Written by Courtney Todd
Updated over a week ago

Why am I “locked out” of my account?

Unable to login to your account? Update your payment information to get access to the program.

Written by Kali Lux
Updated over a week ago

How can I update the way I receive notifications about my Workit Health account?

Change your notification preferences from text, email, or app notifications on your phone, or choose no notifications.

Written by Kali Lux
Updated over a week ago