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Troubleshooting
Troubleshooting
Tech and video appointment help
9 articles in this collection
Written by
Kali Lux
and
Courtney Todd
Troubleshooting video issues with appointments
Check internet connection speed
Written by
Courtney Todd
Updated over a week ago
Check permissions for microphone, camera, speakers
Written by
Courtney Todd
Updated over a week ago
Check basic troubleshooting steps
Written by
Courtney Todd
Updated over a week ago
Check for old or incompatible devices
Written by
Courtney Todd
Updated over a week ago
Issue: Tried to connect, video room closed right away
Written by
Courtney Todd
Updated over a week ago
Issue: Quick video won’t connect
Written by
Courtney Todd
Updated over a week ago
Non-Video Issues and Resolutions
Biometrics interfering with app
Written by
Courtney Todd
Updated over a week ago
Why am I “locked out” of my account?
Unable to login to your account? Update your payment information to get access to the program.
Written by
Kali Lux
Updated over a week ago
How can I update the way I receive notifications about my Workit Health account?
Change your notification preferences from text, email, or app notifications on your phone, or choose no notifications.
Written by
Kali Lux
Updated over a week ago